mirror of
https://github.com/Michatec/MiniFaceBook.git
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77 lines
3.3 KiB
Python
77 lines
3.3 KiB
Python
from flask import Blueprint, render_template, redirect, url_for, flash, request, abort
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from models import db, SupportComment, SupportRequest
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from flask_babel import gettext as _
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from flask_login import login_required, current_user
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from datetime import datetime
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support_bp = Blueprint('support', __name__, url_prefix="/support")
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@support_bp.route('/', methods=['GET', 'POST'])
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@login_required
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def support():
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if request.method == 'POST':
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title = request.form.get('title')
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description = request.form.get('description')
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if description and title:
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ticket = SupportRequest(
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user_id=current_user.id,
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title=title,
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status='open',
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created_at=datetime.now()
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)
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db.session.add(ticket)
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db.session.commit()
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db.session.add(SupportComment(request_id=ticket.id, user_id=current_user.id, message=description, created_at=datetime.now()))
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db.session.commit()
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flash(_('Support request created!'), 'success')
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else:
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flash(_('Title and message required!'), 'danger')
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if current_user.is_admin:
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support_requests = db.session.query(SupportRequest).order_by(SupportRequest.created_at.desc()).all()
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else:
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support_requests = db.session.query(SupportRequest).filter_by(user_id=current_user.id).order_by(SupportRequest.created_at.desc()).all()
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return render_template('support.html', support_requests=support_requests)
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@support_bp.route('/close/<int:request_id>', methods=['POST'])
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@login_required
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def support_close(request_id):
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ticket = db.session.get(SupportRequest, request_id)
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if not ticket or (not current_user.is_admin and ticket.user_id != current_user.id):
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abort(403)
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ticket.status = 'closed'
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db.session.commit()
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flash(_('Ticket closed.'), 'success')
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return redirect(url_for('support.support_thread', request_id=request_id))
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@support_bp.route('/thread/<int:request_id>', methods=['GET', 'POST'])
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@login_required
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def support_thread(request_id):
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ticket = db.session.get(SupportRequest, request_id)
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if not ticket or (not current_user.is_admin and ticket.user_id != current_user.id):
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abort(403)
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if request.method == 'POST' and ticket.status == 'open':
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message = request.form.get('message')
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if message:
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db.session.add(SupportComment(request_id=request_id, user_id=current_user.id, message=message, created_at=datetime.now()))
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db.session.commit()
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flash(_('Comment added.'), 'success')
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else:
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flash(_('Message required!'), 'danger')
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comments = db.session.query(SupportComment).filter_by(request_id=request_id).order_by(SupportComment.created_at.asc()).all()
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return render_template('support_thread.html', ticket=ticket, comments=comments)
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@support_bp.route('/delete/<int:request_id>', methods=['POST'])
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@login_required
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def support_delete(request_id):
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if not current_user.is_admin:
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abort(403)
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ticket = db.session.get(SupportRequest, request_id)
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if ticket:
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db.session.query(SupportComment).filter_by(request_id=request_id).delete()
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db.session.delete(ticket)
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db.session.commit()
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flash(_('Support ticket deleted.'), 'success')
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else:
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flash(_('Ticket not found.'), 'danger')
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return redirect(url_for('support.support')) |