{% extends "base.html" %}
{% block title %}{{ ticket.title }}{% endblock %}
{% block content %}
<h2>{{ ticket.title }}</h2>
<p><strong>{{ _('Status') }}:</strong>
    {% if ticket.status == 'open' %}
        <span class="badge bg-success">{{ _('Open') }}</span>
    {% else %}
        <span class="badge bg-secondary">{{ _('Closed') }}</span>
    {% endif %}
</p>
<div class="mb-3">
    {% for comment in comments %}
        <div class="border rounded p-2 mb-2">
            <strong>{{ comment.user.username }}</strong>
            <span class="text-muted">{{ comment.created_at.strftime('%Y-%m-%d %H:%M') }}</span>
            <p>{{ comment.message }}</p>
        </div>
    {% endfor %}
</div>
{% if ticket.status == 'open' %}
<form method="POST">
    <textarea name="message" class="form-control mb-2" placeholder="{{ _('Write a message...') }}" required></textarea>
    <button class="btn btn-primary">{{ _('Send') }}</button>
</form>
<form method="POST" action="{{ url_for('support.support_close', request_id=ticket.id) }}">
    <button class="btn btn-warning mt-2">{{ _('Close Ticket') }}</button>
</form>
{% else %}
    <div class="alert alert-info">{{ _('This ticket is closed.') }}</div>
{% endif %}
{% if user.is_admin %}
<form method="POST" action="{{ url_for('support.support_delete', request_id=ticket.id) }}" style="display:inline;">
    <button class="btn btn-danger btn-sm" onclick="return confirm('Delete this ticket?')">
        <i class="bi bi-trash"></i> {{ _('Delete') }}
    </button>
</form>
{% endif %}
<a href="{{ url_for('support.support') }}" class="btn btn-secondary mt-3">{{ _('Back to Support') }}</a>
{% endblock %}